We do not display the prices of our products and services online on The HORIBA Store. However, if you are considering placing an order, you can request a quote on each of our pages by clicking the “Request a quote” button.

On each of our product pages you'll find a "Request a quote" button. Simply click on the button, select the quantity you require, and fill in the necessary information to enable us to send your quote as quickly as possible. Click “Finalize my quote,” then “Review my quote,” and “Send my quote request.” Your request will then be sent to us, and you will receive a confirmation email.

Yes, once you've added a product, click on "Add more products", continue your search and click on "Request a quote" on the desired product page. All the products will be visible in the summary of your quote request.

Your request will be processed in two different ways:

• If you are in France, it will be processed within 48 hours by the after-sales administrative department (excluding weekends and bank holidays).
• If you are located outside of France, it will be transferred to the local HORIBA subsidiary or agent, who will contact you directly.

• For France, we guarantee a maximum processing time of 48 hours (excluding weekends and bank holidays).
• For countries outside of France, the delay may be longer as your request requires the intervention of our subsidiary or local agent. However, if you have not received a quotation after 5 working days, please contact services-store.eu@horiba.com
  to check the status of your request.

In the event of a surcharge of requests, response times may be delayed. If you haven’t received a reply within the stated time limits, please do not hesitate to contact us at the following address: services-store.eu@horiba.com

If you cannot find your product online, it may not be available on our site for several reasons:

• The product is not yet available online.
• The product cannot be sold without the intervention of a service engineer.
• The product is out of stock or obsolete.
• The product is not marketed by HORIBA.

If you know the reference number of your product, don't hesitate to use the search bar or keywords to find it. If you still can't find it after this operation, contact us via the contact form in the menu, with the product information.

If you have the product's reference number, feel free to use the search
bar or relevant keywords to locate it. Should you still be unable to find it,
please reach out to us through the contact form in the menu, including the
product details.

Yes, you can use our contact form or the "Request quote" button found on each product page to specify the part numbers you would like to include in your quote.

No, it is not currently possible to pay online for products and services.

If you are interested in purchasing or renewing a HORIBA instrument, please contact us on the following link: Contact Form- HORIBA

We offer a variety of training options: catalog courses, customized training, method development support, online application support, and sample analysis. Once you’ve found the support service that meets your needs—which you can find here—simply click “Request a quote” to reserve your spot and receive a quote.

Certainly, we have a dedicated page for personalized training where you can access all the necessary information. Simply navigate to that page and click the "Request a Quote" option. Be sure to include detailed information about your requirements, the specific technology or application of interest, your skill level, and any other relevant details.

Our catalog training courses are dedicated to HORIBA instrument users. Designed to accommodate all skill levels from beginner, advanced, or expert. These courses aim to cater to the diverse needs of the participants. Our trainers adapt each session to match the skill levels of the participants.

Our training sessions can be held at our Center of Excellence in Palaiseau, where our application laboratory, “The Analytical Solution Plaza” is located; at our Loos facility; or at your own location, whichever is most convenient for you.

Yes. Training sessions can be conducted directly at your facility, allowing us to work within your laboratory environment and utilize your equipment.

Yes. A certificate of completion is issued to participants at the end of the training.

Yes, meals and refreshments are provided during training sessions conducted at our HORIBA sites in Palaiseau and Loos. Attendees will receive lunch as well as refreshments for the entire duration of the training.

Unfortunately, the training is offered exclusively to HORIBA customers.

We have established our method development service specifically to save you time in your research and improve the quality and reliability of your measurements. To optimize your method, you can contact us here, and we will connect you with our experts to better understand and analyze your needs. They can help you develop a customized method in various areas:

• Optimizing instrument settings.
• Improving measurement conditions.
• Optimizing your sample preparation.
• Reducing analysis times.
• Improving repeatability and reproducibility.
• Creating a reference method based on our application expertise and application notes.

Our maintenance contracts are designed exclusively for HORIBA instruments, offering a range of options to match different needs. The available levels include Bronze, Silver, Gold, and Platinum, each with distinct
benefits. To enroll in a maintenance contract, visit our maintenance contracts page and select "Request a quote." From there, choose the contract type and coverage level that align with your instrument's usage and maintenance
requirements. Our team will then contact you with a detailed quote.

Our contracts are tailored to accommodate a variety of needs and budgets. We provide multiple contract options, each offering different levels of coverage. To find the most suitable contract for your requirements, how you use your instrument, its importance to your operations (and the impact of a potential breakdown), as well as your budget. Our experts are also here to
advise you and assist you in choosing your maintenance contract. Contact us for help in selecting your maintenance contract.

Maintenance contracts are not renewed automatically. Each contract is
valid solely for the duration specified at the time of purchase. Once this period concludes, the contract expires without an automatic renewal process.

Your maintenance contract is about to expire, and you’d like to renew it? You can submit your renewal request using the form provided right here. Our administrative department will then contact you to process the renewal of your maintenance contract.

You can contact us using the contact form right here.

You can request custom-made certified standards by contacting us using the form provided right here. Simply fill in the required information, including details about the matrix, volume, concentration, and the specific applications and techniques involved. We will then contact you to address your request.

You cannot order a bottle of HORIBA S-316 solvent directly online, but you can request a quote here and place your order afterward. We will respond to your request promptly.