Aqualog Maintenance contract


Description

Signing up for a maintenance contract for your Aqualog is the most cost-effective way to maintain the performance of the device you have invested in.

Moreover, by taking a maintenance contract you improve the reliability and durability of your Fluorescence Spectroscopy instrument and you ensure a better monitoring of your instrument by our service engineer.

Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.

Our maintenance contracts* are available for an Aqualog in 3 types :

- Bronze Contract

- Silver Contract

- Gold Contract 

Aqualog

             Service Contracts                 

Gold

Silver

Bronze

 

Support Services

 

 

 

 

Priority response time

 

Hotline Phone support

 

E-mail response time in hours (During open hours)

24

48

48

 

Remote diagnostics

 

Discount on multiple contracts on the same site

 

Multi-year contract plan discount

 

Services de réparation sur site

 

 

 

 

Repair visit(s)

Unlimited

1

 

Spare parts of the instrument included in the contract

 

Xenon 150W lamp included in the contract

 

Maximum on-site response time (in working days)

3

5

7

 

Additional repair visit beyond contract

Included

Optional

Optional

 

Maintenance Services

 

 

 

 

Annual on-site preventive maintenance

1

1

1

 

Instrument operating software updates

 

Compliance services

 

 

 

 

Discount on Operational Qualification (OQ)

15%

10%

5%

 

Parts and consumables

 

 

 

 

Discount on Parts, consumables, and standards (liquid and chemicals)

15%

10%

5%

 

 

*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.

Contact us

If you have any further questions, please click on the following link: Contact us.

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