Photo of 5 Maintenance contract in front of data background

Preventing wear before it impacts your measurements

The quality of your analysis extends beyond the initial performance of your instrument at installation. Over time, natural wear and tear on components, shifts in specific parameters, and the buildup of residues can gradually affect the performance of your HORIBA equipment. These changes are often imperceptible in day-to-day use, but they can have a direct impact on the accuracy, repeatability, and reliability of the results obtained.

In research, quality control, or industrial analysis laboratory’s, reliable data is crucial for informed decision-making. Even a slight instrumental shift can lead to less accurate measurements, unnecessary repeat analyses, or erroneous conclusions, which can have notable impacts on costs, timelines, or regulatory compliance.

That is why a maintenance contract serves a greater purpose than merely preventing breakdowns and prolonging an instrument's lifespan. It ensures regular performance monitoring, preventive inspections, and timely replacement of worn components, it sustains optimal performance and ensures the quality of the data produced.

Signing up for a maintenance contract for your HORIBA system can be a powerful tool for improving the reliability of your analyses, ensuring the accuracy of your results, and maintaining the long-term performance of your instruments.

An instrument might seem to be working correctly even as it starts delivering less reliable results over time. This can happen despite no obvious signs of malfunction, as components naturally age. You might notice mechanical wear, shifts in optical or electronic components, or clogging of fluidic or optical circuits. Additionally, light sources, lasers, or detectors may age, depending on the technology in use. These factors can cause performance to steadily decline, often going unnoticed by the user, resulting in less reliable outcomes or reduced sensitivity.

Consequently, the quality of the data obtained may be affected, as it depends directly on the condition of your instrument. Analytical quality hinges on factors like precision, accuracy, repeatability, and reproducibility, along with the sensitivity and stability of the measurements. A maintenance contract allows you to maintain your instrument’s full performance over time and maximize its service life.

As part of the preventive maintenance service included in the contract, the technician performs periodic checks, monitors parameters, and recalibrates the instrument to ensure reliable measurements.  This proactive approach allows our service engineers to detect components approaching the end of their service life and replace them with HORIBA parts. It also enables them to address faulty parts, misalignment, and unusual wear on the instrument. The maintenance contract ensures that these repairs are carried out before any issues impact your analysis.

Working with reliable data is crucial in avoiding poor decisions that could lead to misinterpretations, inaccurate results, wasted time, delays, or multiple unsuccessful tests. These issues can often end up being more costly than a maintenance contract. 

Regular maintenance helps reduce variations between analyses. It ensures consistency of results over time and simplifies historical comparisons.

An analytical instrument represents a significant investment. Regular maintenance helps extend its service life while maintaining a high level of performance and minimizing performance shift over the years.

However, for some laboratories subject to quality or regulatory requirements, preventive maintenance is a vital first step but is not always sufficient to demonstrate that the instrument is performing as expected in its operating environment.

This is where Performance Qualification (PQ) comes into play. Conducted directly in your laboratory, it verifies and documents the instrument’s performance under actual operating conditions. The various tests performed and their traceability provide objective evidence that the system meets defined performance criteria, thereby facilitating audits, quality initiatives, and regulatory compliance.

Integrating a maintenance contract with a Performance Qualification process not only safeguards your instrument but also boosts the reliability of your analyses, ensures the security of your data, and strengthens your confidence in every result.

Button Request a quote

Maintenance contractsService