More than maintenance: a complete support solution
Is your HORIBA instrument essential to your business, and do you want to ensure its long-term performance? Signing up for a maintenance contract is an excellent decision. But how do you choose the right contract? What is the process? What term should you choose? In this article, we explain step by step how a HORIBA maintenance contract works.
Why should you subscribe to a maintenance contract?
If you’re not yet fully convinced of the benefits of taking out a maintenance contract for your instrument, we invite you to read another one of our articles on the subject. Or, if you’d like to explore the topic further, we’ve also written an article explaining how a maintenance contract impacts your data and analysis.
How do you choose the right maintenance contract for your instrument?
The first step is to choose the contract that best suits your needs and budget.
Our maintenance contracts are exclusively for users of HORIBA instruments. They guarantee service performed by our certified engineers using original manufacturer parts.
Whether you use a Raman system, ICP-OES, GD-OES, an elemental analyzer, a fluorometer, or a particle analysis instrument, there is a maintenance contract available for you.
We currently offer four tiers of maintenance contracts to meet all needs—from the most basic to the most specific—as well as all budgets. Each contract tier offers a different level of coverage, ranging from preventive maintenance to comprehensive support that includes priority response times and additional services. To choose the right contract for you, consider several factors: how you use your instrument, the impact a potential breakdown would have on your business (and thus how quickly you’d need on-site service from our field engineers), your budget, and the age of your instrument. You can find more information about the benefits included in our contracts on this page. If, despite all this, you’re still having trouble deciding, don’t worry—we’re here to guide you and advise you on the best choice for your service contract.
How long does a maintenance contract last?
Contracts are entered into for a fixed term (usually one year, up to a maximum of three years) and are not automatically renewed. As the contract approaches its expiration date, you can choose to renew it, adjust your coverage level, or select a different term based on your changing needs.
How do you renew your existing maintenance contract?
If you already have a maintenance contract and would like to renew it, you can do so using the designated form. Our administrative team will process your request as soon as possible.
To sum up:
In just a few simple steps, you can set up a maintenance contract tailored to your instrument and your needs. Whether you’re signing up for the first time or renewing your current contract, our specialists are here to assist you, offer advice, and help you find the plan that best suits your instrument, your usage, and your budget.
