Maintenance contract for an XGT 9000


Description

Signing up for a maintenance contract is the most cost-efective way to maintain the performance of the device you have invested in. Moreover, by taking a maintenance contract you improve the reliability and durability of your instrument and you ensure a better monitoring of the utilization of your instrument by our engineer. Finally, having a service contract give you many customer values advantages: as an example, the possibility to get consumables kit and spare parts at the lowest price, a priority response at anytime you want to contact us and free remote diagnostics. Please check all the other advantages in our brochure.

Our maintenance contracts are available in 4 options :

- Bronze Contract

- Silver Contract

- Gold Contract 

- Platinum Contract 

XGT 9000

                              Service Contracts                 

Gold

Silver

Bronze

Support Services

 

 

 

Priority response time

Hotline Phone support

E-mail response time in hours (During open hours)

24

48

48

Remote diagnostics

Discount on multiple contracts on the same site

Multi-year contract plan discount

Services de réparation sur site

 

 

 

Repair visit(s)

Unlimited

1

Spare parts of the instrument included in the contract

P

Maximum on-site response time (in working days)

3

5

7

Additional repair visit beyond contract

Included

Optional

Optional

Maintenance Services

 

 

 

Annual on-site preventive maintenance

1

1

1

Instrument operating software updates

Compliance services

 

 

 

Discount on Operational Qualification (OQ)

15%

10%

5%

Parts and consumables

 

 

 

Discount on Parts, consumables and standards (liquid and chemicals)

15%

10%

5%

Contact us

If you have any further questions, please contact us using our contact us form available here: Contact us.

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