Description
Signing up for a maintenance contract for your EMGA Series is the most cost-effective way to maintain the performance of the device you have invested in.
Moreover, by taking a maintenance contract you improve the reliability and durability of your Carbon, Sulfur, Oxygen, Nitrogen and Hydrogen Analyzers instrument and you ensure a better monitoring of your instrument by our service engineer.
Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.
Our maintenance contracts* are available for EMGA Series in 4 types :
- Bronze Contract
- Silver Contract
- Gold Contract
- Platinum Contract
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EMGA Series |
Service Contracts |
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Platinum |
Gold |
Silver |
Bronze |
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Support Services |
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Priority response time |
✔ |
✔ |
✔ |
✔ |
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Hotline Phone support |
✔ |
✔ |
✔ |
✔ |
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E-mail response time in hours (During open hours) |
24 |
24 |
48 |
48 |
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Remote diagnostics |
✔ |
✔ |
✔ |
✔ |
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Discount on multiple contracts on the same site |
✔ |
✔ |
✔ |
✔ |
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Multi-year contract plan discount |
✔ |
✔ |
✔ |
✔ |
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On site repair Services |
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Repair visit(s) |
Unlimited |
Unlimited |
1 |
✘ |
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Spare parts of the instrument included in the contract |
✔ |
✔ |
✘ |
✘ |
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Consumables kit for the annual maintenance of the instrument included |
✔ |
✔ |
Optional |
Optional |
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Consumables kit for 1 000 measures |
✔ |
Optional |
Optional |
Optional |
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Maximum on-site response time (in working days) |
2 |
3 |
5 |
7 |
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Additional repair visit beyond contract |
Included |
Included |
Discounted |
Discounted |
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Maintenance Services |
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Annual on-site preventive maintenance |
1 |
1 |
1 |
1 |
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Instrument operating software updates |
✔ |
✔ |
✔ |
✔ |
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Compliance services |
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Discount on Operational Qualification (OQ) |
20% |
15% |
10% |
5% |
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Parts and consumables |
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Discount on Parts and consumables |
20% |
15% |
10% |
5% |
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*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.
Contact us
If you have any further questions, please click on the following link: Contact us.
