LA-9xx Series Maintenance contract


Description

Signing up for a maintenance contract for your LA-9xx Series is the most cost-effective way to maintain the performance of the device you have invested in.

Moreover, by taking a maintenance contract you improve the reliability and durability of your Particle Characterization instrument and you ensure a better monitoring of your instrument by our service engineer.

Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.

Our maintenance contracts* are available for LA-9xx Series in 3 types :

- Bronze Contract

- Silver Contract

- Gold Contract 

LA-9xx Series

                              Service Contracts                 

Gold

Silver

Bronze

Support Services

 

 

 

Priority response time

Hotline Phone support

E-mail response time in hours (During open hours)

24

48

48

Remote diagnostics

Discount on multiple contracts on the same site

Multi-year contract plan discount

Services de réparation sur site

 

 

 

Repair visit(s)

Unlimited

1

Spare parts of the instrument included in the contract

Maximum on-site response time (in working days)

3

5

7

Additional repair visit beyond contract

Included

Optional

Optional

Maintenance Services

 

 

 

Annual on-site preventive maintenance

1

1

1

Instrument operating software updates

Compliance services

 

 

 

Discount on Operational Qualification (OQ)

15%

10%

5%

Parts and consumables

 

 

 

Discount on Parts, consumables, and standards (liquid and chemicals)

15%

10%

5%

*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.

Contact us

If you have any further questions, please click on the following link: Contact us.

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