EMIA Expert Maintenance contract


Description

Signing up for a maintenance contract for your EMIA Expert is the most cost-effective way to maintain the performance of the device you have invested in.

Moreover, by taking a maintenance contract you improve the reliability and durability of your Carbon, Sulfur, Oxygen, Nitrogen and Hydrogen Analyzers  instrument and you ensure a better monitoring of your instrument by our service engineer.

Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.

Our maintenance contracts* are available for an EMIA Expert in 4 types :

- Bronze Contract

- Silver Contract

- Gold Contract 

- Platinum Contract 

 

EMIA Expert

Service Contracts

Platinum 

Gold

Silver

Bronze

Support Services

 

 

 

 

Priority response time

Hotline Phone support

E-mail response time in hours (During open hours)

24

24

48

48

Remote diagnostics

Discount on multiple contracts on the same site

Multi-year contract plan discount

On site repair Services

 

 

 

 

Repair visit(s)

Unlimited

Unlimited

1

Spare parts of the instrument included in the contract

Consumables kit for the annual maintenance of the instrument included

 

 

Optional

Optional

Maximum on-site response time (in working days)

2

3

5

7

Additional repair visit beyond contract

Included

Included

Discounted

Discounted

Maintenance Services

 

 

 

 

Annual on-site preventive maintenance

1

1

1

1

Instrument operating software updates

Compliance services

 

 

 

 

Discount on Operational Qualification (OQ)

20%

15%

10%

5%

Parts and consumables

 

 

 

 

Discount on Parts and consumables

20%

15%

10%

5%

*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.

Contact us

If you have any further questions, please click on the following link: Contact us.

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