Ultima Expert Maintenance contract


Description

Signing up for a maintenance contract for your Ultima Expert is the most cost-effective way to maintain the performance of the device you have invested in.

Moreover, by taking a maintenance contract you improve the reliability and durability of your ICP-OES Spectrometers instrument and you ensure a better monitoring of your instrument by our service engineer.

Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.

Our maintenance contracts* are available for an Ultima Expert in 4 types :

- Bronze Contract

- Silver Contract

- Gold Contract 

- Platinum Contract 

Ultima Expert

Service contracts

Platinum 

Gold

Silver

Bronze

Support Services

 

 

 

 

Priority response time

Hotline Phone support

E-mail response time in hours (During open hours)

24

24

48

48

Remote diagnostics

Discount on multiple contracts on the same site

Multi-year contract plan discount

On site repair Services

 

 

 

 

Repair visit(s)

Unlimited

Unlimited

1

Spare parts of the instrument included in the contract

Consumables kit for the annual maintenance of the instrument included

 

 

Optional

Optional

Consumables kit for the annual maintenance of the sample changer included

 

Optional

Optional

Optional

Spare parts included for cooler accessory

Optional

Spare parts included for sample changer accessory

Optional

Spare parts included for the N2 generator accessory

Optional

Maximum on-site response time (in working days)

3

4

6

8

Additional repair visit beyond contract

Included

Included

Discounted

Discounted

Maintenance Services

 

 

 

 

Annual on-site preventive maintenance

1

1

1

1

Instrument operating software updates

Compliance services

 

 

 

 

Discount on Operational Qualification (OQ)

20%

15%

10%

5%

Parts and consumables

 

 

 

 

Discount on Parts and consumables

20%

15%

10%

5%

*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.

Contact us

If you have any further questions, please click on the following link: Contact us.

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