Description
Signing up for a maintenance contract for your EMIA-Step is the most cost-effective way to maintain the performance of the device you have invested in.
Moreover, by taking a maintenance contract you improve the reliability and durability of your Carbon, Sulfur, Oxygen, Nitrogen and Hydrogen Analyzers instrument and you ensure a better monitoring of your instrument by our service engineer.
Finally, having a service contract gives you many advantages: for example, the possibility to get consumable kits and spare parts at the lowest price, a priority response anytime you need to contact us and free remote diagnostics. Please check all the other advantages in our brochure.
Our maintenance contracts* are available for an EMIA-Step in 4 types :
- Bronze Contract
- Silver Contract
- Gold Contract
- Platinum Contract
|
EMIA-Step |
Service Contracts |
|||
|
Platinum |
Gold |
Silver |
Bronze |
|
|
Support Services |
|
|
|
|
|
Priority response time |
✔ |
✔ |
✔ |
✔ |
|
Hotline Phone support |
✔ |
✔ |
✔ |
✔ |
|
E-mail response time in hours (During open hours) |
24 |
24 |
48 |
48 |
|
Remote diagnostics |
✔ |
✔ |
✔ |
✔ |
|
Discount on multiple contracts on the same site |
✔ |
✔ |
✔ |
✔ |
|
Multi-year contract plan discount |
✔ |
✔ |
✔ |
✔ |
|
On site repair Services |
|
|
|
|
|
Repair visit(s) |
Unlimited |
Unlimited |
1 |
✘ |
|
Spare parts of the instrument included in the contract |
✔ |
✔ |
✘ |
✘ |
|
Consumables kit for the annual maintenance of the instrument included |
✔ |
✔ |
Optional |
Optional |
|
Maximum on-site response time (in working days) |
2 |
3 |
5 |
7 |
|
Additional repair visit beyond contract |
Included |
Included |
Discounted |
Discounted |
|
Maintenance Services |
|
|
|
|
|
Annual on-site preventive maintenance |
1 |
1 |
1 |
1 |
|
Instrument operating software updates |
✔ |
✔ |
✔ |
✔ |
|
Compliance services |
|
|
|
|
|
Discount on Operational Qualification (OQ) |
20% |
15% |
10% |
5% |
|
Parts and consumables |
|
|
|
|
|
Discount on Parts and consumables |
20% |
15% |
10% |
5% |
*HORIBA France contract. Local contracts may vary for each country, please contact your local representative.
Contact us
If you have any further questions, please click on the following link: Contact us.
